Shipping policy

Shipping Policy

Last updated: 1 October 2026

This Shipping Policy applies to orders placed through the online shop of RESLIDES GmbH at www.reslides.ch. The contracting party is:

RESLIDES GmbH
Binzstrasse 12
8045 Zurich
Switzerland
Email: info@reslides.ch

The following provisions apply to deliveries to consumers in Switzerland, Liechtenstein and the European Union member states listed below.

1. Delivery areas

1.1 Switzerland and Liechtenstein

We deliver to valid delivery addresses in Switzerland and Liechtenstein.

Orders with a delivery address in Switzerland or Liechtenstein are dispatched from our warehouse in Switzerland.

1.2 European Union

We currently deliver to valid delivery addresses in the following member states of the European Union:

  • Germany

  • Austria

  • The Netherlands

  • Belgium

  • France

  • Italy

  • Spain

  • Denmark

Orders with a delivery address in one of these countries are dispatched from our warehouse in Germany.

We currently do not deliver to countries other than those listed above. The delivery countries available for selection during checkout are decisive.

2. Shipping carriers

For deliveries within Switzerland and Liechtenstein, we generally use Swiss Post.

For deliveries within the European Union, we generally use DHL and PostNL.

Where necessary to ensure proper and timely delivery, we may use another suitable shipping carrier. This will not result in any additional costs for the customer.

3. Shipping costs

The shipping costs applicable to the respective delivery country and selected shipping method are set out below. The shipping costs applicable to your specific order will also be displayed during checkout before you place your order. The total amount shown there includes the applicable taxes and shipping costs.

3.1 Switzerland and Liechtenstein

The following shipping costs apply to deliveries within Switzerland and Liechtenstein:

  • Standard shipping: CHF 1.50 per order

  • Free shipping for orders of CHF 80.00 or more

3.2 European Union

The following shipping costs apply to deliveries from our warehouse in Germany:

Germany

  • Standard shipping: EUR 3.99 per order

  • Free shipping for orders of EUR 80.00 or more

Austria

  • Standard shipping: EUR 3.99 per order

The Netherlands

  • Standard shipping: EUR 2.99 per order

Belgium

  • Standard shipping: EUR 2.99 per order

France

  • Standard shipping: EUR 5.99 per order

Italy

  • Standard shipping: EUR 6.99 per order

Spain

  • Standard shipping: EUR 6.99 per order

Denmark

  • Standard shipping: EUR 8.99 per order

4. Delivery times

The delivery time applicable to the respective product and delivery country is displayed on the product page and/or during checkout. If the delivery times shown differ, the delivery time displayed during checkout immediately before the order is placed will prevail.

The standard delivery times are as follows:

4.1 Switzerland and Liechtenstein

  • Standard shipping: 1 to 2 business days

4.2 European Union

  • Germany: 3 to 5 business days

  • Austria: 3 to 5 business days

  • The Netherlands: 3 to 5 business days

  • Belgium: 3 to 5 business days

  • France: 3 to 5 business days

  • Italy: 5 to 8 business days

  • Spain: 5 to 8 business days

  • Denmark: 3 to 5 business days

For the purposes of this Shipping Policy, business days are Monday to Friday, excluding public holidays at the place of dispatch and the destination.

The delivery period begins:

  • for payments by credit card, PayPal, TWINT or another immediately confirmed payment method, on the day following the conclusion of the contract;

  • for payments in advance, on the day the payment is received;

  • for purchases on account, on the day following the conclusion of the contract.

If the beginning or end of the delivery period falls on a Saturday, Sunday or public holiday recognised at the relevant place of dispatch or destination, the period will be extended to the next business day.

5. Availability

If a product is temporarily unavailable, this will be indicated on the product page or, at the latest, before the order is placed.

If, after the contract has been concluded, it becomes apparent that an ordered item is unavailable, we will inform the customer without undue delay by email. Any payments already received for the unavailable item will be refunded without undue delay using the payment method originally used, unless another solution is expressly agreed.

For products marked as “pre-order”, the specific delivery time indicated on the product page and during checkout applies.

6. Partial deliveries

If an order contains several products with different delivery times or if part of the order is temporarily unavailable, we may deliver the order in several shipments, provided this is reasonable for the customer.

Partial deliveries initiated by us will not result in any additional shipping costs.

7. Shipment tracking

Once the order has been dispatched, the customer will receive a shipping confirmation by email.

Where shipment tracking is available for the selected shipping method, the shipping confirmation will contain a tracking link. Shipment tracking is not available for items sent by letter post.

The customer is responsible for providing a complete and correct delivery address and up-to-date contact details when placing the order.

8. Delivery

Delivery will be made to the delivery address specified when the order was placed or to a collection point permitted under the selected shipping option.

Permission to leave the shipment in a designated location, redirection, delivery to a parcel shop or any other change arranged directly by the customer with the shipping carrier may affect delivery and the transfer of risk. Mandatory statutory consumer rights remain unaffected.

9. Shipping risk

9.1 Deliveries to EU consumers

For deliveries to consumers in the European Union, the risk of accidental loss of or accidental damage to the goods passes to the customer only when the customer, or a third party designated by the customer other than the carrier, has physically taken possession of the goods.

If the customer personally commissions a carrier that we did not offer as a shipping option, the risk passes to the customer when the goods are handed over to that carrier.

9.2 Deliveries to customers in Switzerland

For deliveries to consumers in Switzerland, the statutory provisions governing the transfer of risk apply.

The risk passes to the customer in accordance with Article 185 of the Swiss Code of Obligations. This does not affect our liability for our own breaches of duty, including incorrect addressing or inadequate packaging.

9.3 Deliveries to consumers in Liechtenstein

For deliveries to consumers in Liechtenstein, the risk of accidental loss of or accidental damage to the goods passes to the customer only when the goods have been delivered to the customer or to a third party designated by the customer other than the carrier.

10. Failed delivery and lost shipments

If a shipment has not arrived by the end of the stated delivery period, please contact RESLIDES GmbH at:

Email: info@reslides.ch

When contacting us, please provide your full name, order number and, where available, tracking number.

We will check the shipping status and, where necessary, initiate an investigation with the shipping carrier.

If the investigation shows that the goods have been lost or that proper delivery cannot be demonstrated, a replacement delivery or refund will be provided in accordance with the applicable statutory requirements.

11. Damage in transit

If the parcel shows visible damage upon delivery, the damage should, where possible, be documented immediately with the shipping carrier and reported to RESLIDES without undue delay. Please send an email containing the order number, a description of the damage and clear photographs to info@reslides.ch.

Failure to report or document the damage immediately does not restrict the customer’s mandatory statutory consumer rights.

12. Undeliverable shipments

If a shipment cannot be delivered due to a delivery address culpably provided incorrectly or incompletely by the customer, or due to the customer culpably refusing or failing to accept the delivery in due time, RESLIDES may charge the customer for the additional costs actually incurred and documented for redelivery or return shipping, to the extent permitted by law.

The customer may demonstrate that no additional costs were incurred or that the costs incurred were substantially lower.

If the shipment is returned to us, we will contact the customer before arranging redelivery.

13. Customs duties and import charges

13.1 Switzerland and Liechtenstein

Orders with a delivery address in Switzerland or Liechtenstein are dispatched from our warehouse in Switzerland. As a general rule, customers will not incur any import duties, import taxes or customs clearance fees upon delivery.

13.2 European Union

Orders with a delivery address in Germany, Austria, the Netherlands, Belgium, France, Italy, Spain or Denmark are dispatched from our warehouse in Germany. At the time of dispatch, the goods are already in free circulation within the customs territory of the European Union. Consequently, customers will generally not incur any import duties, import VAT or customs clearance fees upon delivery. Movements of goods within the European Union generally do not require import clearance by the private recipient.

These statements apply to the regular shipping route from the warehouses specified above. If, in exceptional circumstances, a different place of dispatch is used and this could result in additional costs, the customer will be informed before placing the order.

14. Returns and withdrawal

Information about the statutory right of withdrawal for consumers in the European Union, the statutory right of withdrawal for consumers in Liechtenstein and the voluntary right of return for orders with a delivery address in Switzerland can be found in our separate Withdrawal Policy and Returns Policy. This policy also contains information about the applicable time limits, return shipping costs and return addresses.

Statutory rights relating to defective or incorrectly delivered goods remain unaffected.

15. Customer service

If you have any questions about delivery or shipping, please contact us at:

RESLIDES GmbH
Binzstrasse 12
8045 Zurich
Switzerland
Email: info@reslides.ch